Zone A · Check-in hall
CUPPS
Common Use Passenger Processing System
Shared airport infrastructure for passenger processing and boarding operations.
PositionCheck-in & gate
Shared byEvery carrier at the desk
ProducesBoarding pass & bag tag
Hands backAt end of shift
What it does
CUPPS turns airport-owned counters and gate positions into shared workplaces. An agent signs in and the desk becomes that airline's desk — with its own application, its own printers and its own peripherals — then hands the position back at the end of the shift. The airport keeps one set of hardware; every airline gets the workplace it expects.
The interface
Key capabilities
Common use countersAny airline can work at any equipped check-in position.
Gate boardingThe same shared position serves boarding at the gate.
Shared peripheralsBoarding pass and bag tag printers, scanners and readers on shared desks.
Session controlSign-in, sign-out and airline allocation per position.
Counter allocation viewA live plan of every counter block and who is working on it.
Check-in reportingFlights, passengers, infants, baggage counts and weights by airline and period.
Where it works
Check-in halls, transfer desks and boarding gates across the passenger terminal.
- An international terminal hosting 30+ carriers on shared counters
- Seasonal carriers that need positions for part of the day
- Airport-run reporting on check-in and boarding volumes
Workflow
Step 01Airport equips the position
Step 02Agent signs in for an airline
Step 03Passenger is accepted and bags are taken
Step 04Boarding pass and bag tag print
Step 05Position is released for the next airline
Benefits
- More flights handled from the same counter estate
- One hardware standard for the airport instead of one per airline
- Faster onboarding for a new airline at the terminal
- Operational reporting the airport owns